Wholesale Terms & Conditions

Kate & Moose Wholesale Terms & Conditions

MINIMUMS
Opening order: $250
Reorder: $125

Accounts that have not made a purchase within the last 6 months are subject to a new opening order of $250.

TO ORDER:
Ordering can be accomplished online via the link I sent you.  If you don't want to order online, please let me know and I'll send you an order form for you to complete and email to me.

PRODUCTION & SHIPPING:
All orders ship 14 work days after purchase (work days are Monday - Friday excluding major holidays).  Orders ship via USPS Priority Mail.  If you prefer a different shipping provider, send an email to kate@kateandmoose.com to arrange for a quote prior to purchase.

CANCELLATION:
All items are handcrafted and shipped with 14 work days of order receipt (usually quicker).  As such, all cancellation requests must be made with 3 days of purchase.  Any requests for cancellation after 3 days are subject to a 50% cancellation fee.  Cancellation requests made more than 7 days after purchase will be declined if the majority of the order has been made.  

RETURNS & EXCHANGES:
The buyer is responsible for inspecting merchandise upon receipt.  Claims for shortages and/or returns of damaged merchandise must be requested within 7 days of receipt via email to kate@kateandmoose.com.  Returns are only accepted with prior approval and return shipping is the store's responsibility.

Non-damaged goods are accepted for exchange on a case by case basis and subject to a 25% restocking fee; fee payment will be collected via invoice prior to mailing of exchanged colors.

Custom color requests are not eligible for return or exchange.

REPAIRS:
Repairs on items that suffer from manufacturing defects will be made at no charge within 3 months from date of purchase.  Repairs due to customer wear or damage will be charged a $10 fee plus shipping.  Please contact kate@kateandmoose.com regarding repairs.

BRANDING/PACKAGING:
All earrings are shipped on branded cards (logo and hashtag - no website information).  Boxes and care cards are available as separate purchase.

CONFIDENTIALITY:
Buyer agrees to keep all wholesale pricing and terms and conditions confidential.  This information should not be published or discussed with other parties by the buyer under any circumstance. 

TRUTH TIME:
If for any reason shit happens and you need to cancel an order outside the specified timeframe or need flexibility in another way, reach out and I'll be happy to work with you.

AGREEMENT:
By making a purchase, you are agreeing to the above terms and conditions.