Shipping + Returns

How long will it take for my order to arrive?

Most Kate & Moose jewelry is in stock and departs Arlington, VA in 3 to 5 business days.  Sometimes a certain color may surge in popularity and an item may have to be made to order.  You will receive an email if this is the case. 

If you select First Class Mail when checking out, boxes generally arrive within 2 - 5 business days of shipping.  If you select Priority Mail, boxes generally arrive within 2 - 3 business days of shipping.  

You will receive an email notification once your order ships.  If you don't receive a shipping notice, please check your spam/junk folder.

What is your return policy?

We want you to love your purchase! If your order does not meet your expectations, you may return your purchase for a refund, store credit, or exchange with another item.  

Notify Kate by email, kate@kateandmoose.com, within seven days of receiving your order for a refund, store credit, or exchange.

Returns
Returns must be mailed via U.S. Postal Service, FedEx, or UPS only. All returns must be returned in its original, unworn and brand new condition. No refunds, store credit, or exchanges will be processed for worn or damaged merchandise returned.  

Pack your return with adequate padding and materials such as what the order was shipped in, as merchandise damaged from your improper packaging or otherwise will not be accepted. Returns MUST be insured for the full retail value of the merchandise. Return packages lost in the mail will not be processed for a refund, store credit, or an exchange. 

Store Credit + Exchanges
Store credit can be issued for future purchases at Kate & Moose. If you wish to exchange an item, carefully pack your purchase in adequate padding and materials such as what the order was shipped in to the address provided within seven days of receiving your order. Merchandise damaged from your improper packaging or otherwise will not be accepted. 

FINAL SALE
No refunds, store credit or exchanges will be offered for purchases of discontinued items, items marked as final sale, or sample sale items.